Skip to content


At Cross International, customer satisfaction is paramount and we always strive to provide high quality customized services. However, if you would not be satisfied with our services, we would like to hear from you. Please let us know, because it is your feedback that allows us to continue to improve. Below you will find information on how to file a complaint and how we handle it quickly and adequately.

Complaints about our services can be submitted in writing, by phone or by e-mail to Cross International NV.

Please describe your complaint as clearly as possible (who, what, when, ...) and do not forget to mention your personal data.

Your complaint will be treated within 2 weeks and you will be personally informed about the further development of your case.

Contact Person: Mr. Wim Van Kerckhove - E-mail address: - Tel: +32 (0)2 609 58 70